Terms & Conditions

Last updated: 26 October 2026

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Please read these Terms and Conditions before booking a live online yoga class or accessing my on-demand yoga video library. They explain how my classes work, what you are responsible for, and the terms that apply when you book or purchase my services.

By booking a class, purchasing a membership or bundle, or accessing paid content, you agree to the terms that apply to your purchase.

I will ask you to confirm your agreement during the booking or checkout process.

1. About my business

These classes are provided by:

I am based in England and provide online yoga instruction to customers in the UK and, where available, other countries.

In these terms, “I”, “me” and “my” refer to the yoga teacher named above. “You” and “your” refer to anyone booking, purchasing or taking part in my classes or accessing my video library.

2. The services I provide

I offer the following online services:

• Live online classes: yoga sessions delivered in real time using an online platform such as Zoom or another platform notified to you.
• On-demand video library: pre-recorded yoga classes and related materials that you can access online, subject to the access period or membership you purchase.
• Other services: any additional workshops, programmes, memberships or services described on my website.

The price, content, duration, access arrangements and any specific conditions for each service will be explained before you buy.

Online yoga instruction is not a personalised medical service. Unless expressly stated, purchasing a class, membership or bundle does not include individual medical advice or unlimited personal support.

3. Health, safety and personal responsibility

Please read this section carefully. Your safety is important to me.

3.1 Your health and suitability

Yoga involves physical movement, stretching, balance, breathwork and, in some classes, physical exertion. Although I aim to provide safe and appropriate instruction, yoga carries a risk of injury, including muscle strains, joint injuries, falls and aggravation of existing conditions. Breathwork can also bring a shift in mood, and can activate the release of emotions.

You are responsible for deciding whether a class is suitable for you.

Before starting, I recommend consulting your doctor or another appropriately qualified healthcare professional if you:

• Have an injury, ongoing pain, a medical condition or a recent operation.
• Are pregnant or have recently given birth.
• Have high or low blood pressure, heart problems, dizziness, balance difficulties or any condition that may affect your ability to exercise safely.
• Have been advised to restrict physical activity or are unsure whether yoga is suitable for you.
• Have been experiencing mood fluctuations and hormonal changes.

If you are pregnant, recovering from an operation or injury, or managing a medical condition, you should seek appropriate professional guidance and choose classes suitable for your circumstances.

3.2 Health declaration and updates

Before participating, you must complete any health questionnaire or declaration I reasonably require. You must tell me about any relevant injury, health condition, pregnancy or other circumstance that may affect your safe participation.

You must let me know if your health or circumstances change in a way that may affect your participation.

I will use relevant health information only for appropriate purposes connected with your participation and in accordance with my Privacy Policy.

If you do not provide information reasonably necessary to assess whether I can safely accommodate your needs, I may ask you not to participate in a particular class or may decline the booking.

3.3 Work within your own limits

You must:

• Follow the instructions given to the best of your ability.
• Work at your own pace and avoid pushing beyond your comfortable limits.
• Modify or skip any posture, movement or breathing exercise that does not feel suitable.
• Stop immediately if you experience pain, dizziness, breathlessness beyond normal exertion, nausea, unusual discomfort or any other worrying symptom.
• Seek medical advice where appropriate before resuming exercise.

You do not need to complete every movement or hold every posture. Resting, taking a break or leaving a class is always acceptable.

If you experience severe or potentially urgent symptoms, stop exercising and seek appropriate medical assistance.

3.4 Your practice space and equipment

As classes take place online, you are responsible for ensuring that your practice environment is safe.

Before each session, please make sure that:

• You have enough clear space to move safely without hitting furniture, walls, other people or objects.
• Your floor is stable and not slippery.
• Your yoga mat and any props or equipment are suitable and in good condition.
• You have adequate lighting, ventilation and hydration.
• Children, pets and other hazards are kept away from your practice area where reasonably possible.

You are responsible for checking your own position, surroundings and equipment.

3.5 No medical advice

My classes are intended for general yoga instruction, movement, relaxation and wellbeing. They are not medical care, physiotherapy, psychotherapy or a substitute for diagnosis, treatment or advice from a qualified healthcare professional.

Any general information I provide should not be treated as a diagnosis or an individual treatment recommendation.

3.6 Your participation is voluntary

By taking part, you acknowledge that yoga involves physical activity and that some risk remains even when reasonable care is taken.

You agree to take responsibility for making sensible decisions about your own participation and working within your capabilities. This does not remove any legal rights you have or exclude liability that cannot lawfully be excluded.

4. Bookings, prices and payment

4.1 Booking a class or service

You can book or purchase services using the booking system or website described in the relevant offer.

Please check the class date, time, time zone, price, access period and any other booking details before completing your purchase.

A booking is confirmed when I or my booking system confirms it and payment has been successfully processed, unless the offer states otherwise.

You must provide accurate contact details so I can send booking confirmations, joining instructions, access links and important updates.

4.2 Prices and payment

Prices are displayed in the currency stated at checkout. Any applicable taxes, additional charges and payment terms will be shown before you complete your purchase.

Payment must be made using the methods offered at checkout. If a payment fails or is reversed, I may suspend access to the relevant service until the payment issue is resolved.

You are responsible for checking any exchange rates, bank fees or foreign transaction charges imposed by your payment provider.

4.3 Bundles

If you purchase a bundle, you are buying access to the specific classes included in it, as listed at the time of purchase. There is no separate credit or points system — a bundle simply gives you access to the classes it includes.

Your purchase is for your personal use only and must not be sold, transferred or shared with anyone else unless I expressly allow this.

4.4 Membership (full library access)

I also offer a one-off membership purchase, giving you full access to my on-demand video library rather than access tied to specific classes. This is a single payment, not a recurring subscription — you will not be charged again automatically.

What is included, and any access period that applies, will be clearly explained before you buy.

Membership access is for your personal use only, on the same terms as other video library access described in these Terms.

4.5 Personal use

Your booking, membership, bundles and video library access are for your personal use only. You must not share login details, allow other people to use your account or make paid content available to others.

5. Cancellations, missed classes and refunds

5.1 Your cancellation of a live class

If you cancel at least 48 hours before the scheduled start time, I will allow you to rebook onto the same class on a future date within 28 days. This does not apply for workshops and retreats.

If you cancel after this deadline, arrive too late to participate, or do not attend, the booking will normally be treated as used, and the fee will not be returned.

This policy does not override any statutory cancellation or refund rights that apply to your booking.

5.2 If I cancel or reschedule

I may occasionally need to change a class time, replace a teacher, reschedule a session or cancel a class due to illness, technical problems or other circumstances.

If I cancel a live class and cannot offer a suitable replacement, I will offer you a refund for the cancelled class or a suitable alternative, as appropriate.

If I reschedule a class and the new time is not suitable for you, I will offer an appropriate alternative or refund.

I will make reasonable efforts to notify you of changes using the contact details you provided.

5.3 On-demand video library

The refund and cancellation terms for the video library depend on the type of purchase, such as a single video, a bundle, or membership access.

Where you purchase access for a specified period, your access will normally end when that period expires.

If content is unavailable for a significant period because of a problem on my side, I will take reasonable steps to restore access or provide an appropriate remedy.

Nothing in these terms removes your statutory rights if digital content is faulty, not as described or otherwise fails to meet the standards required by law.

5.4 Your statutory cancellation rights

If you are a consumer purchasing online, you may have a legal right to cancel certain purchases within 14 days of entering into the contract. The rules depend on whether you have purchased a live service, digital content or a membership combining different types of service.

For live classes and other services, if you ask me to begin providing the service during the 14-day cancellation period, I may need your express request. If you then cancel, you may have to pay a proportionate amount for the service already provided, where the law allows.

For on-demand videos and other digital content supplied online, you will generally lose the statutory right to cancel once supply begins during the 14-day period only if you have first given the required express consent to early supply and acknowledged that you will lose that cancellation right.

I will request any legally required consent or acknowledgement separately during checkout. Buying a membership does not automatically remove your statutory rights for every part of that membership.

Where a statutory cancellation right applies and has not been validly lost or exercised, I will provide the refund required by law.

5.5 How to request a refund

Please email rose_long@icloud.com with your name, booking details and the reason for your request.

Where a refund is due, I will process it using the original payment method unless another arrangement is agreed or required by law. Statutory refund deadlines will apply where relevant.

6. Technology and access

6.1 Live classes

Live classes take place using Zoom. You are responsible for having a suitable device, a reliable internet connection and any software needed to join.

You are also responsible for ensuring that your device is positioned safely and that you can hear the instructions.

I cannot guarantee uninterrupted access where problems arise from your internet connection, device, software, electricity supply or other circumstances outside my reasonable control. Where you cannot join because of a problem on your side, I will not normally refund the booking, subject to your statutory rights and any specific policy stated for the class.

6.2 Technical problems on my side

If a technical problem on my side prevents a live class from taking place or makes it impractical to continue, I will make reasonable efforts to restore the session.

If the problem cannot be resolved, I will offer an appropriate alternative, such as a replacement session or a refund, depending on the circumstances.

6.3 Video library access

You are responsible for having a compatible device, suitable software and an internet connection capable of streaming videos.

I will make reasonable efforts to keep the video library available, but I cannot guarantee that it will always be accessible without interruption or that it will work on every device or connection.

You must keep your password and login details secure and notify me if you believe someone else has accessed your account without permission.

You must not copy, download, share, redistribute or attempt to bypass restrictions on video library content unless I have expressly authorised this or the law permits it.

7. Privacy, personal information and recording

7.1 Your personal information

I collect and use personal information to manage bookings, process payments, provide classes, administer memberships, communicate with you and meet legal obligations.

I handle personal information in accordance with my Privacy Policy.

The Privacy Policy explains what information I collect, why I use it, how long I keep it, who I share it with, how it is protected and the rights you may have under applicable data protection law.

7.2 Health information

If you provide information about your health, injuries, pregnancy or other medical circumstances, I will handle it with particular care and in accordance with applicable data protection law.

I will explain the relevant purposes and legal basis for collecting and using this information in my Privacy Policy and, where required, obtain your explicit consent separately.

Please provide only information relevant to your participation and safe practice.

7.3 Recording live classes

My recording policy is as follows:

• Teacher-only recording: I record my own teaching for the purpose of creating on-demand content. I will take reasonable steps to ensure participants are not identifiable in the recording.
• Recorded sessions including participants: I sometimes record a class that includes participants' images, voices, names or comments, only after providing clear information and obtaining consent.

You may keep your camera off and use a display name where the platform permits, unless a particular service clearly explains why this is not possible.

If a recording is planned, I will tell you before the session begins and explain how it will be used, who may access it and how long it will be retained.

Consent to be recorded for promotional or other optional purposes will be separate from acceptance of these Terms and Conditions. Refusing optional recording consent will not, by itself, prevent you from attending a class where participation is otherwise available.

7.4 Recording by participants

You must not record, photograph, screenshot, livestream, copy or distribute a live class or its participants without my prior written permission and any additional consent required from other people involved.

You must not share other participants' personal information, images or comments outside the class without their permission.

7.5 Third-party platforms

Classes and payments may be provided through third-party platforms. Their own terms and privacy notices may also apply when you use their services.

8. Intellectual property

All yoga videos, recordings, written materials, class plans, sequences, descriptions, branding and other original materials that I create remain my intellectual property or are used under the relevant licence.

When you purchase access, I grant you a limited, personal, non-exclusive and non-transferable right to use the materials for your own private practice during the applicable access period.

You must not, without my prior written permission:

• Copy, reproduce, download or distribute the materials, except where expressly permitted.
• Share login details or provide access to anyone else.
• Sell, rent, sublicense or commercially exploit the materials.
• Upload the materials to social media, video-sharing websites or other public platforms.
• Use the materials to teach classes or create a competing product.

Nothing in this section prevents you from exercising any rights that the law does not allow me to restrict.

9. Behaviour and participation

I aim to create a welcoming, inclusive and respectful environment.

You agree to treat me and other participants with courtesy and respect. Harassment, discrimination, threatening behaviour, inappropriate conduct, unauthorised recording and repeated disruption are not acceptable.

I may mute, remove or refuse access to a participant whose behaviour creates a safety concern, seriously disrupts a class or breaches these terms. Where appropriate, I will explain the reason and consider the circumstances.

If I need to end your participation because of serious or repeated misconduct, I may refuse future bookings where reasonably justified. Any decision about refunds will be made in accordance with these terms and applicable law.

My classes are intended for adults aged 18 and over unless a particular class expressly states otherwise. Anyone under 18 may participate only where I have specifically agreed to this in advance and the necessary parental or guardian consent and safeguarding arrangements are in place.

10. Changes to classes, services and prices

I may make reasonable changes to class content, the timetable, the online platform or the way a service is delivered, for example to improve safety, accessibility or the quality of instruction.

I will give reasonable notice of material changes wherever practicable.

I may change prices for future bookings, bundles and membership purchases. Price changes will not affect a purchase you have already made.

I will not use this section to remove rights you already have or to make a material change to a paid service without an appropriate basis.

I may decline a booking or refuse future service where there is a reasonable and lawful reason to do so, including a genuine safety concern, abusive behaviour, non-payment or a legal restriction.

11. Liability and insurance

I take reasonable care when planning and delivering my classes. However, online yoga involves physical activity, and I cannot guarantee that participation will be free from risk.

To the extent permitted by law, I am not responsible for loss or damage arising from circumstances outside my reasonable control, your failure to follow reasonable safety instructions, unsafe equipment or an unsafe practice space for which you are responsible, or technical problems on your side.

This does not exclude or restrict liability where doing so would be unlawful. In particular, nothing in these terms excludes or restricts liability for death or personal injury caused by my negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

Nothing in these terms affects your statutory consumer rights, including your rights in relation to services and digital content that do not meet the standards required by law.

I maintain insurance with Balens Ltd, subject to the terms, conditions, exclusions and limits of my policy. Insurance does not remove my legal responsibilities to you, and these terms do not extend the cover provided by my policy.

12. Customers outside the UK

I am based in England and offer online services to customers in other countries where I am able to do so.

You are responsible for checking that you are legally permitted to access and purchase my online services from your location and for complying with any local rules that apply to your participation.

Prices and payments will be processed in the currency displayed at checkout. You may incur exchange-rate differences or fees imposed by your bank or payment provider.

I intend these terms to be governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you in the country where you live. Nothing in this section removes any legal rights that cannot lawfully be excluded.

If you are purchasing as a consumer outside the UK, mandatory laws in your country may affect the enforceability of some provisions. I will comply with applicable legal requirements where they apply.

13. Events outside my reasonable control

I will not be responsible for a delay or failure to perform an obligation where it results from circumstances outside my reasonable control, such as a serious internet or platform outage, power failure, extreme weather, illness or a legal restriction.

I will take reasonable steps to notify you and reduce the effect of the disruption.

If I cannot provide a service you have paid for, this section does not remove any refund, replacement or other remedy you are entitled to under applicable law.

14. Complaints and contact

If you have a question, concern or complaint, please contact me at:

Email: rose_long@icloud.com

Please provide enough information for me to identify the booking or service involved. I will review your concern and aim to respond within a reasonable time.

15. General terms

15.1 Applicable law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you. Where a court has jurisdiction under applicable law, disputes will be dealt with by that court.

15.2 Changes to these terms

I may update these terms to reflect changes in the law, my services or the way my business operates. The latest version and its effective date will be published at www.rose-long.com/terms.

Changes will normally apply to new bookings from the effective date. Where a change needs to apply to an existing membership or ongoing service, I will provide reasonable notice and respect any rights you have to cancel or reject the change.

15.3 Entire agreement

These terms, together with the details provided at checkout and any relevant class-specific conditions, form the agreement between us for the service you purchase. They do not override any rights or remedies you have under applicable law.

15.4 No waiver

If I do not enforce a term immediately, this does not mean I have given up the right to enforce it later.

15.5 Your statutory rights

Nothing in these terms is intended to limit any statutory rights you have as a consumer. Where a provision conflicts with a mandatory legal right, that right will take precedence.

Thank you for practising with me. I look forward to welcoming you to class.